Allocadia Assist is a personalized, continuous enablement program designed to help you get maximum value out of your Allocadia investment. We tailor Allocadia Assist to your unique needs, training and equipping you and your team to leverage everything Allocadia has to offer where and when you’re ready for it.
“Allocadia worked with us through every step of the way and made sure we had what we needed. More than that, they have answered every question efficiently (and I have plenty) and are so kind.”
Erin Ashcraft, Marketing Operations Manager
Allocadia Assist Services
New Feature Enablement
We release updates to the Allocadia platform every eight weeks, but you might choose to put them to work at a later date. When you’re ready, we’ll make sure the new capabilities are properly configured, and we’ll get your team fully trained on how to use them.
Analytics Updates
Changes to internal and external business conditions are inevitable. When big ones come around, your strategy and the results you’re driving can change too. We will help you maintain your analytics dashboards so that you’re always getting the marketing performance insights you need most. This includes updates to your account for new attributes and new metrics tracked in Allocadia.
System Maintenance
Like oil changes for your car, regular system maintenance is crucial to ensure smooth work and accurate data. We conduct regular audits of your system to ensure full compliance with your working environment, including review, maintenance, and modifications of existing configurations and integrations. So, for example, if Finance springs a change to General Ledger codes on you, we’ll make sure your data integrity in Allocadia remains unaffected.
Ongoing Education
We’re committed to making sure your team is always properly trained on how to use Allocadia. This includes training for new team members, and periodic refreshers for existing members if needed.
Named Customer Success Manager
A dedicated CSM who is personally responsible for all your Allocadia needs and requests.
Bi-annual Business Review
Twice a year we’ll arrange an in-depth business review to make sure that your Allocadia platform is fully supporting your team’s goals and objectives. We’ll identify opportunities to deliver more value and work out a practical plan to get you there.
Configuration Review
Usually part of the second annual business review, we’ll look closely at how your Allocadia platform is configured to make sure it’s doing exactly what you need. This typically occurs – and is particularly important – before your fiscal rollover and before you launch into a new planning phase, to confirm that the system will handle data the way you want it to.
Priority Technical Support
As an Allocadia Assist customer, you get priority service from our technical support team for non-critical bugs or issues. This includes extended hours of access to our technical support team. See the table below for details.
| Service Level | Metrics | Priority 1 | Priority 2 | Priority 3 |
|---|---|---|---|---|
| Standard Technical Support | Support Hours | Mon-Fri 9AM-4:30PM PT | ||
| Response Time | 1 hour | 1 business day | 5 business days | |
| Commence Resolution Time (after first response time) |
30 minutes | 4 business hours | 3 business days | |
| Allocadia Assist | Support Hours | Mon-Fri 8AM-8PM PT | ||
| Response Time | 1 hour | 4 business hours | 1 business day | |
| Commence Resolution Time (after first response time) |
30 minutes | 2 business hours | 2 business days | |
Delivering Value At Every Step.
The Allocadia Customer Experience Promise
We stand behind our software because we know you rely on it as the source of truth for measuring, understanding, and managing your marketing performance. As your business grows and evolves, we promise to keep your Allocadia platform up-to-date and relevant, and to keep your team fully empowered to derive maximum value.
When you’re successful, we’ll know we’ve succeeded too.